Terms and Conditions
Terms and Conditions of Sale
DELIVERY SERVICE: Orders are dispatched within 3 working days and are sent via Royal Mail, MyHermes courier or Steve Porter Transport.
PRICING DISCLAIMER: The prices listed on this Web site are updated daily and are subject to change without notice. While we take great care to ensure the accuracy of these prices, we cannot be held liable for any pricing errors.
POSTAGE & PACKING PRICES: For UK Only* (inc VAT)
£30 or less £3.50
£50 or less £4.80
£100 or less £7.20
£150 or less £12.00
Over £150 £15.00
* Surcharges may be payable for some Islands inc. Channel Islands (you will be advised asap should this apply)
FREE DELIVERY OFFERS APPLY TO UK DELIVERY ADDRESSES ONLY
Prices for overseas deliveries are available on request. All product prices on our site are in UK pounds. Taxes, customs chanrges and other fees may apply to international orders upon delivery.
SWIMWEAR SIZE GUIDE: The sizes given on our website and in our catalogue are bust sizes. They equate roughly to UK dress sizes per the table below. However, please bear in mind that chlorine resistant fabric is not as stretchy as Lycra and so if in doubt normally go up a size.
BUST SIZE UK DRESS SIZE
AVAILABILITY: Please note that all products on this website are available to us at time of update unless stated otherwise. Our website is updated daily. If a product is not in stock or not available for any reason we reserve the right to provide a substitute of equal or higher value.
PAYMENT TERMS: Payment is to be made in GBP. Payment is accepted by online transactions through our secure server 24 hours per day. Your order will be confirmed with an order number by e-mail and a transaction number. Your order will be processed during normal office hours: Monday to Friday 9am till 5pm. If you wish to place and pay for an order by other means please contact us directly by e-mail at firstname.lastname@example.org with the details.
When paying by credit or debit card, the ‘billing address’ information on your order must be the same as your credit card billing information. If this information does not agree completely, we will need to confirm with the billing contact.
TAXES: Tax Is charged at 20% rate for standard rated goods where applicable.
WARRANTIES: All products are supplied with the manufacturer’s standard warranty. No other warranties are expressed or implied.
Delivery Discrepancies – Hydro-Actif must be notified of all delivery discrepancies within 7 days of receipt of order.
Damaged Goods – All deliveries received in a damaged condition be must notified to Hydro-Actif within 3 days of receipt of goods. Otherwise a replacement cannot be made.
Goods not receivied – Hydro-Actif must be notified in writing of non-receipt of packages within 28 days of despatch.
RETURNS & EXCHANGE POLICY: If you are not satisfied with your goods for any reason please return them within 7 days of delivery for replacement or refund. Returns must be in original condition and packaging stating reason for return. Worn or soiled items cannot be accepted. Goods may not be returned after 7 days unless proved to be faulty. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty. In the case where goods are replaced more than once (for example with a different size or colour) the customer may be liable for the shipping costs but will be notified in this instance.
Certification materials are non-returnable.
CDs, DVDs: These items are not exchangeable, however should a CD or DVD be delivered damaged or have a manufacturing defect, in this instance it will be exchanged for the same title only, if returned within 30 days of purchase date. A replacement fee of £5.00 will be charged for and product returned outside the 30 day period.
Please return the item to us in its original condition stating whether you require an exchange or a refund. Please state the original invoice number if possible and obtain a proof of posting from the Post Office.
CANCELLATIONS: You may cancel your product order for any reason at any time prior to shipment. Once your order ships, it is subject to the Return Policy. (Please see “Transfers” and “Non-Attendance” regarding course bookings which are non-cancellable).
TRANSFERS – transfer to a future event within 6 months from the original date is permitted if the transfer request is made in writing at least 7 days prior to the event date. A transfer fee of £20 per day is required when an alternative course is selected.
NON-ATTENDANCE – students who do not attend courses due to illness or personal reasons will not be entitled to a refund or transferral to another course.
Absolutely no refunds will be issued.
Certification materials are non-refundable.
Hydro-Actif reserves the right to cancel a course – in such cases a full refund will be made.
All course fees are not transferable to any third parties.
BACK ORDERS: If your item is not in stock then we will email you right away. We will inform you of expected date of delivery and reason for delay. You will always have the option to cancel your order if you would rather not wait.
CUSTOMER SUPPORT, SERVICE & COMPLAINTS: We aim to provide our customers with the highest standard of service possible and will deal with any queries or complaints in the fairest manner at all times whilst observing customer confidentiality. We will handle all queries and complaints within 7 days of notification.
LEGAL STATEMENT: By placing your order, you agree to all the policies, terms, and conditions published throughout this website.
‘Your statutory rights are not affected’
On-line Credit Card Security: This site has been designed for secure payments. Your transaction is conducted through SECPay, an approved payment service provider. Your credit card details are not given to or retained by the vendor at any time. All transactions are carried out on a secure server.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you’ll find valuable. If you would rather not receive this information, please send an e-mail to email@example.com. Make sure to change your preferences for each account or e-mail address you have left with us.
How do we protect customer information? As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our site does not use any cookies that are stored to your hard drive or remembered between visits to our website.
Will Hydro-Actif.com disclose the information it collects to outside parties?
hydro-actif.com does not sell, trade or rent your personal information to others. In Summary We are committed to protecting your privacy. We use the information we collect on the site to make shopping at hydro-actif.com possible and to enhance your overall shopping experience.
Tell Us What You Think: We welcome your questions and comments about privacy. Please send e-mail to firstname.lastname@example.org
Account customers welcome – Call for details
Payment for all goods and services shall be made to the Company within a period of 30 days from the month ending in which the invoice is dated.
In case of Late Payment the seller reserves the right to charge interest at the rate of 2.5% per month on any overdue amount from the due date of payment calculated on a daily basis or such sum as specified under the Late Payment of Commercial Debts (Interest) Act, or similar, whichever shall be higher. The seller reserves the right to recover any reasonable costs incurred by instructing a third party to act on its behalf as a result of any breach of these Terms of Sale in addition to any costs and interest that may be awarded by a Court.